As a Managed Service Provider (MSP) the quality of your service delivery can be vital for the growth and success of your business.
This white paper will cover the key areas you should consider when setting up your service desk to ensure you have good foundations in place to help you offer the best quality MSP service you can.
- Which categories will be useful when setting up your Service Desk system
- How customers will be able to use the system
- How you can use knowledge gained to improve service quality
- What SLA and expectations could be set
- How to define access and security levels
- What Service Desk and support staff need to know
- Key areas of best practice
To download your free white paper, please fill in the form below: